N91 FAQs

N91 FAQs

How do I transfer music from the PC to my phone?

There are three different methods:

1. Treat your phone as external hard drive: Connect your phone to the PC with USB cable or Bluetooth. Then, transfer the files.
2. Synchronize music with Windows Media Player: attach the USB cable and select Media player as the connection method.
3. Use Nokia Audio Manager (available in PC Suite): Attach USB cable, then select PC Suite as the connection method.

Can I transfer my Apple iPod music files to my Nokia N91 using iTunes or via DragDrop?

This depends on the music files you want to transfer. You can transfer unprotected files only, (files that imported from your own music CD). Transferring protected music files, (files you have bought from iTunes music store), is not possible.

1. Drag&Drop can be used in both Microsoft Windows and Apple Mac.
2. iTunes can be used only in Apple Mac with Nokia Music Manager

I have sent some mp3 songs to the N91 from the PC. I got the message – saved to Music Libary. But later, i cannot find it there.

This is very common problem. Instead of looking under Music Library, you should try to find it under File Manager> Attachments

Is it possible to use downloaded ringing tones or music tracks as message tones?

Yes.

1. Connect your N91 to your PC using its USB connector and select ‘Music transfer’.
2. Open your N91’s files on ‘My Computer’ and select ‘attachments’, and drag and drop your desired tone here.
3. Disconnect your phone, and go to Menu> tools> file manager> attachments, your file should be in here.
4. Select file options> move to> sound clips> tones
5. Go to settings> profile manager> personalise.
6. Finally, go to the message tone option, and select your new tone.

The built-in browser is rather slow.

You could have a go at OperaMini (specifically designed for N91). Its a lot faster.

I can’t use any themes downloaded over the internet.

This is a bug (feature). Please make sure you have the current firmware installed. If not, you could update it at Nokia Service Centre.

Why cannot other devices find my phone, even though Bluetooth is on?

Check that My phone’s visibility is set to Shown to all. This can be done by selecting Menu> Connect> My phone’s visibility> Shown to all.

I was asked to provide MAC address when i try to access a WIFI network or Bluetooth compatiable printer.

1. To check the unique Media Access Control (MAC) address that identifies your device, enter *#62209526# in the standby mode. (for WIFI settings)
2. To find the unique address of your device, enter the code *#2820# in the standby mode.

Can I hear my N91 with the music on the speakers of my car?

No. This is because N91 does not support Advanced Audio Distribution Profile (A2DP). A2DP, also refer to as AV profile, is designed to transfer a stereo audio stream like music from an MP3 player to a headset or car radio.
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N91 Tips & Tricks
N91 Tips & Tricks

If you are in a call and want to close the slide of the N91:

Press and Hold the Left Soft Key then close the slide. The call should continue.

Tips that will help to improve battery life in long run.

When you get the phone be sure to charge/re-charge the battery at least 3 times, ie use the phone untill the batter goes dead, and keep repeating it.

In order not to take the risk of losing all your files:

Please make sure that you backup all your contacts and what ever else you intend to copy over to the Nokia N91. This is because from time to time, you might need to reformat the harddrive or do a major reset.

Tips for using RealPlayer.

1. To fast forward and Rewind, press and hold the joystick UP or DOWN then release when you get to the point you want.
2. To pause and resume, press the joystick.
3. To switch between full screen and normal screen, use the “2” key on the numeric keypad.

Tips on how to speed up song scrolling.

While you are scrolling (all songs or any other views) in music player, release joystick and press it again to the same direction. The speed will be much faster afterwards.

Tips on speeding up access to Media Gallery.

If you try to access the files (let say pictures that you’ve taken) via Menu> Media> Gallery> Images then select to open, you are likely to wait for about 30-40 secs.

Hence, to speed up the process, use the File Manager that comes with the phone. You can do this by Menu> Tools> File Manager> Select either the Phones Memory or the Harddrive (depending on where u put your pics).

Or, you could set it as either a softkey or on the active desktop.

Play with the Music Button.

** once: take you to the Music player, where you could play mp3 songs. Now if you ** the button again, the N91 will leave the song playing in the background and go back to the prevous screen.

If you hold the button down for about 5 secs it will take you straight to the radio function (regardless of which screen you are in).

1. What phone software am I updating, exactly?

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You are updating the phone operation software (also known as firmware), that is embedded in the read-only memory of the device, including native applications such as the calendar and phonebook. This is similar to the operating system software on your PC. The update consists of improvements to this software.

User data such as contacts, photos, messages, and add-on applications such as Java games or Symbian applications are not part of the phone operation software. However, with some phone models, user data – such as contacts and pictures – will be deleted during the PC update, so it is strongly recommended that you make a back-up of your data such as contacts, messages, and images before updating phone software, or these files will be lost. If you are performing the update with a PC and your phone requires a data backup, the download wizard will instruct you how to perform a back-up of your data.

Note: Software cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version.

2. What are the benefits of updating my software (firmware)?

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The benefits of updating the software (firmware) include additional functionality and improved performance.

3. What are the requirements for updating?

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Update over-the-air: you need a compatible phone, Nokia software (firmware) update over-the-air settings, and standard settings enabling Internet access. If you don’t have settings you can order them from http://www.nokia.co.uk/nokia/0,8764,77073.html. If you still have connectivity problems, check with your operator for more information on Internet access.

Update via PC:

* PC with 1GHz or higher Pentium-compatible processor
* At least 256 MB of RAM (memory)
* Windows 2000 (SP4 or later) or Windows XP (SP1 or SP2)
* Administration rights on the PC while installing
* Internet connection

* Fully charged, compatible Nokia phone
* Compatible Nokia USB connection cable
* Compatible USB port on your PC

4. What should I do to prepare my Nokia Nseries device for a software update?

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Please see question How do I update my Nokia Nseries phone software? in the Updating section of this FAQ.

5. Which Microsoft Windows XP versions are supported?

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Home and Professional are supported. Other OS versions are untested, but may work.

6. Can an operator-branded Nokia device be updated with Nokia Software Updater?

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Yes, but please note that not all operators may have approved the latest software for use in their devices.

7. Can I use Nokia Software Updater to update software on my Nokia device with a Mac running OSX?

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No. Only Microsoft Windows 2000 and XP are supported.

8. How often do I need to update my firmware?

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It is recommended to check for updates approximately once a month to keep your phone software up-to-date, or fix a potential operation problem you may have.

9. Do I have to pay for this software update?

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The software update package is provided by Nokia free of charge. You do, however, pay for the data transfer of the installation package if you update over a GPRS, 3G, or other mobile network.

However, if you update over WLAN, you don’t pay operator charges for data transfer. Check with your operator for details.

10. Will I lose my user data if I update my phone software via PC?

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User data (contacts, photos, messages and files) and add-on applications such as Java games or Symbian applications will be deleted during the PC update, so it is strongly recommended that you make a back-up of your data such as contacts, messages, and images before updating the phone software. If you are performing the update with a PC and your phone requires a data backup, the download wizard will instruct you how to perform a back-up of your data.

Note: Software cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version.

Nokia cannot guarantee compatibility with third-party add-on applications not supported by Nokia.

11. Can I be sure that all applications and games are working perfectly after updating my software with Nokia Software Updater?

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Applications and games may need to be re-installed after using Nokia Software Updater.

12. How I can be sure that all my Digital Right Management (DRM) protected content will work after updating my phone software with Nokia Software Updater?

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To insure that DRM protected content will work after the software update in the device either by NSU or the service center, follow this recommendation.

Use Nokia PC Suite to backup the device memory and use either Mass storage or Media player to transfer your content. There are two memory locations in the device, the internal memory and hard disk drive or memory card. The phone software update will not affect the hard disk drive/memory card content, but any applications that were installed on the device before updating phone software will need to be uninstalled then reinstalled to function properly. You may also have to refresh the music library after starting the device.

For step-by-step instructions, please see the question How do I update my Nokia Nseries phone software? in the Updating section of this FAQ.

Note: WMDRM protected content cannot be backed up and restored with this method, it will have to be resynchronized with the PC to work again. Depending on the content subscription, additional rights may have to be retrieved from the content provider.

13. Is the update different if I take my phone to Nokia Service Center?

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No, this is the same update you would receive at a Nokia Service Center, with the added advantage of convenience, as you can perform the update from any location with network coverage or Internet connection.

14. Which products can be updated?

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The currently supported products are listed on the main page. Some products support only one method, while others support both methods. If your phone is not listed, check back as new products are added regularly.

15. Will the warranty be void if I update my phone software using Nokia Software Updater?

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No, it will not.

Frequently Asked Questions: Updating

16. How long does the update take?

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Update over-the-air: Downloading the installation package over-the-air can take up to approximately 4 to 5 minutes. The installation process takes from 5 to 15 minutes, during which time your phone is not operational: you cannot send or receive calls or messages, perform any other phone functions, or stop the installation process. A status bar is displayed during installation to track progress.

Update via PC: Downloading the Nokia Software Updater installation package takes approximately 5 minutes over broadband. Installation takes another 2 minutes, plus PC restart time. Memory card backup takes approximately 2 minutes. Updates take approximately 20 minutes. Memory card restore and device reboot take another 2 minutes. Total estimated time = 30 minutes.

17. How do I know my phone model number?

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If you’re unsure of your phone model number, you can check it easily by turning your phone off and then removing the battery. The model number is printed on the white label underneath.

18. Do I really have to make a back-up of all my data?

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User data (contacts, photos, messages and files) and add-on applications such as Java games or Symbian applications will be deleted during the PC update. If you are performing the update via PC, the download wizard will inform you if your phone requires a data backup.

You can back-up your phone memory data to your phone memory card, or to your PC using Nokia PC Suite. See your phone user guide for more detailed instructions.

To backup to your memory card:

1. select Tools > Memory from the main menu
2. select Options > Backup phone mem

To restore info to phone memory:

1. select Tools > Memory from the main menu
2. select Options > Restore from card

19. How do I update my Nokia Nseries phone software?

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Nokia Nseries phone software can be updated via PC. Follow these steps:

1. Check if you have the latest version of Nokia PC Suite (6.81 or later).
2. Backup your phone memory to your PC using PC Suite (to preserve your OMADRM activation keys, etc.)
3. Copy your files (music, videos, documents, images etc) from the Nokia hard drive or memory card (if available) to your PC (use of USB mass storage recommended).
4. Copy the original SISX, Java, etc. installation files for your applications, themes, etc. from your Nokia hard drive or memory card to your PC. (Do not simply copy over the installed directories/files.)
5. For Nokia N91: Format your hard drive by selecting Tools > Hard drive > Options > Format hard drive > Quick format (instructions also in user guide).

For other Nokia Nseries phones: Format memory card drive by selecting Tools > Memory > Options > Format mem.card > Format memory Card? Data will… > Yes (instructions also in user guide).
6. Proceed with phone software update.
7. After the phone has completely started up again, reset your phone memory by selecting Menu > Tools > Settings > Phone > General > Orig. Phone Settings and enter 12345.
8. Restore your phone memory from your PC using PC Suite by selecting Backup from the PC Suite menu and then selecting Restore.
9. Copy back your hard drive or memory card contents from your memory card or PC to your clean hard drive or memory card.
10. Re-install your applications/themes.

20. What cable do I need to connect to my PC?

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Use the USB cable that came in the sales package with your phone. If you don’t have this cable, you can find the cables compatible with your phone model in the Accessories section.

21. Which USB mode do I use on my device?

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If prompted, please use PC Suite mode.

22. Can I update using Bluetooth wireless technology instead of a USB cable?

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No. The file sizes are too large to allow a Bluetooth connection.

23. Can I make calls during an update?

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Update over-the-air:

During the installation process your phone is not operational: you cannot send or receive calls or messages, perform any other phone functions, or stop the installation process.

Update via PC:

While running Nokia Software Updater, any incoming call should be rejected as this will prevent the updater from functioning properly.

24. My phone screen goes blank during the update, is this normal?

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Yes, the phone screen should go blank while being updated. Do not disconnect the product at this time. Shortly after the Nokia Software Updater says “Software update completed”, the phone screen should be back to normal.

25. Nokia PC Suite says my phone has disconnected, is this normal?

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Yes. When the update starts, PC Suite shows the phone as disconnected. After the update is completed, the phone will show as connected again.

26. My firewall says there is a “Land Attack” during the PC update. Is this normal?

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Yes, please temporarily allow this.

Frequently Asked Questions: Troubleshooting

27. My phone is out of battery; can I still update the software?

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If the phone cannot be turned on, then software updates are not possible.

28. What if my phone runs out of battery during download or installation?

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It is strongly recommended that you connect your phone to a power source using a charger and/or that the phone battery is adequately charged before starting the update. If power is lost during the download phase, you will either have to start the sequence again or take your phone to a Nokia Care service point. If you are updating over-the-air and power is lost during the installation phase and then restored (ie. by plugging your phone to a power source), the process should continue from the point prior to power loss.

If you are updating via laptop, it is strongly recommended that you connect your laptop to a power source.

29. My friend could update his/her software but I couldn’t. What’s wrong?

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Update availability is based on many things including existing phone software (firmware) version, country, and operator. It may be due to one of these variables that your phone isn’t eligible for updates. You may also be lacking some required settings, or your phone may not be compatible with this phone update.

30. I get an error message. What should I do?

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Update over-the-air:

* “No software updates available.” There is no update available for your current software version. Try again later.
* “No settings found. Contact your service provider.” There are no settings installed for the phone updates function. Go to http://www.nokia.co.uk/nokia/0,8764,77073.html and order “Nokia software (firmware) update over-the-air” and “standard settings” for your phone model and network operator.
* “Software download failed” or “Remote server not responding.” Most likely your phone cannot connect to the Internet or the server is not available. Internet connectivity problems may have several causes, such as a temporary network failure in the operator’s network or Internet, or missing or incorrect access point settings for the phone updates (or Web browser) application. Try again later. If it still does not work, go to http://www.nokia.co.uk/nokia/0,8764,77073.html and order “standard settings” for your phone model and network operator.
* “Update cancelled by server” or “Update not allowed. Contact service provider.” Your phone may have not been able to send a message requested or expected by the server, or your service provider does not allow updates. If that is the case, the server may close the connection. Wait a moment and try again. If unsuccessful, contact your service provider.
* “Phone is being updated. Try again later.” The update sequence is active until the GPRS data connection is closed. Wait a moment and try again. Check that your phone has no active GPRS data connections (i.e. you are not currently uploading or downloading anything other than this update).
* “Update failed.” This indicates an error when installation was started. This kind of error is automatically recognized in the system and will be corrected. Try again later
* “No network connection. Unable to download.” There are missing or incorrect access point settings for the phone updates application. Go to http://www.nokia.co.uk/nokia/0,8764,77073.html and order “standard settings” for your phone model and network operator.

Update via PC:

“Could not find supported phone” This could be because:

* The phone is not properly connected (“USB connected” icon should be present in the phone display and PC Suite USB mode should be selected).
* The phone is not communicating properly with the PC (an “awake” phone is needed to use Nokia Software Updater. Most phones cannot be updated if “dead”).
* The phone model is not supported by Nokia Software Updater.
* The model type (e.g. operator variant) is not supported by Nokia Software Updater.
* There is no Internet connection, or the connection is blocked by a firewall.

“Software update failed”. This could be because:

* No SIM card inserted – please insert a SIM card.
* Power or Internet connection was lost during the update. The update may have been successful. Remove the battery and if the software was not updated, try again.
* Device in “Offline” mode – please select “General” mode by briefly pressing the power button.
* “Connect charger”. A charger is required for the PC update to start.
* “No software updates available.” This means there is no new version of software currently available for your specific product. Software selection is made by reading the product code (found on the label under the battery, 05xxxxx) that identifies the exact product type, eg. silver or black, Nokia or operator model. Not all operators endorse the latest software versions available. New software may become available at a later date, however, so please check back every month or so.

31. I get a message, “Update completed,” but there is no visible activity. What should I do?

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Update over-the-air:

Most likely your phone is not able to start downloading the update package. The problem may have several causes, such as a temporary network failure in the operator’s network or Internet, or missing or incorrect access point settings for the phone updates (or Web browser) application. Try again. If it still does not work, go to http://www.nokia.co.uk/nokia/0,8764,77073.html and order “standard settings” for your phone model and network operator.

Update via PC:

The update may have been successful. Remove the battery and if the software was not updated, try again.

32. My phone screen goes blank during the update, is this normal?

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Yes, the phone screen should go blank while being updated. Do not disconnect the product at this time. Shortly after the Nokia Software Updater says “Software update completed”, the phone screen should be back to normal.

33. Nokia PC Suite says my phone has disconnected, is this normal?

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Yes. When the update starts, PC Suite shows the phone as disconnected. After the update is completed, the phone will show as connected again.

34. My firewall says there is a “Land Attack” during the PC update. Is this normal?

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Yes, please temporarily allow this.

35. I cannot connect to Nokia PC Suite after using updating via PC.

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Open the Nokia Connection Manager from PC Suite (Manage Connections option) and ensure the USB option is checked.

36. Why has my phone changed language after updating?

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After a successful update, your phone restarts in its native language. To change the language go to Settings > Phone > General > Phone language.

37. Why has my device security code changed after updating?

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During the update via PC, many settings (including your security code) are reset to default. Enter the default security code, which is 12345. Then you can change your security code later.

38. My phone “died” during an update, what should I do?

Take the phone to your nearest Nokia service center. If the phone is within its warranty period, Nokia will repair the phone under the usual warranty terms and conditions. If the phone is not within its warranty period, Nokia is not liable for any loss as defined within the End-User Software Agreement.

source: http://www.symbiangalaxy.org/99/tips-and-tricks-for-nokia-mobiles-11725-2.html

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